The customer service and response from Wainhomes has been awful.They maintain the land around our house and have failed despite several requests to fix part of the fencing that was damaged over a year ago due to severe weather damage. Hi Lianne, we'll make sure your feedback is passed on to the team at Crown Point, so thank you for taking the time to share your experience. An emergency is any situation or fault that could immediately harm the safety or security of you or your home and anyone in or around it. We are expecting when go in, everything inside is perfect and in good condition, although find few snags.Jade, the sale manger provides professional details about the house and the environment here.Paul, site manger helps to fix the snags in 48 hours, he is great and helpful to advise how to maintain the facility inside. Site mangers James and Ian at heathfields at lowton cannot do enough for us. Many thanks, Wain Homes social media team. All of our queries were always answered quickly and we really felt valued as customers. It turns out to be something called spontaneous glass breakage which is quite rare unless you live in a Wainhome. I reported a leak at our rear patio door months ago. wainhomes customer care north west - dramaresan.com In terms of snags, we have had a few issues which have been mostly dealt with now - persistence with the customer care team is key. All the best, Wain Homes social media team. Jul 17, 2020. . 3 & 4 bedrooms. GB. We use dedicated people and clever technology to safeguard our platform. 13 Jan 2009. These will only be set if you accept. might seem minor but its very frustrating and Wain Homes don't seem to be bothered to resolve (typical attitude after they have your money) - I have sent Wain Homes my details via trustpilot for further discussion. Our Sales Centres and show homes are open Thursday to Monday, 10am to 5pm on an appointment only basis. Contact us if you need any further help. Hi, thank you for sharing your thoughts. We use necessary cookies to make our site work. All of North West. At Wain Homes there's a personal approach to everything we do and it's what makes us, us. We wish you all the best in your new home. Our Customer Care Manager will respond to your complaint within 10 calendar days. They sent technicians in immediately when they were called to put things needed in place in our house.Very keen to listening to our request and we are really satisfied for buying our first house from Wainhomes.A straightforward process in acquiring the property.Thanks Wainhomes Team. England - Yorkshire and North East. We bought our Wainhomes Haversham house at Lawton Green, Alsager in November which completed in mid February 2023. It's not the seal around the door that's the problem, it's the lack of a cavity tray that's causing the issue.And as it happens, there's a whole row of houses on my street that's been having the exact same issue, and exactly the same radio silence from the Care Team. Many thanks, Wain Homes. We hope to hear from you soon. This should be headed 'Stage Three Complaint'. After spending 1.5 hours discussing she advised the plot I was interested in wasnt on a build plan she had for houses starting to be built before Sept 2023 (I wanted to but before then) but she would keep me updated. They've sent out the door company to reseal around the doors multiple times. I would like to express many thanks to Karen Hewett in . Its seen as an emergency when the blocked toilet is the only toilet in the house. We were told before we moved in to write out a snagging list and someone from wain homes would come around and fix everything, to date no one has and it is now 1 year and 3 months. If the blockage is caused by improper items being flushed through, such as nappies or wipes, you may be liable for any call out charges. South East: Redrow House 6-12 Talbot Lane . Wainhomes - www.wainhomes.net - Review Centre Sofiya & Sol. Wain Homes colleague. Andrew Blundell - Sales Director - WAINHOMES (NORTH WEST - LinkedIn We use necessary cookies to make our site work. Absolutely love our new home. Max Pitcher, Construction Director for Wain Homes South West | Meet Max Anwyl Homes is a trading name of Anwyl Construction Co Ltd (Company Numbers 0435323) a company registered in England whose registered office is at Anwyl House, Clos Dewi Sant, St David's Park, Ewloe, Flintshire, CH5 3DT number GB159002679. I would like to say a massive thank you to Cheryl, Rob and Chris for making our move as stress free as possible and I would highly recommend Them to anyone wishing to purchase a new home on the Waterside Meadows development. Michelle Llewellyn - Customer Care Coordinator - Wainhomes (Severn Hi Dino, thank you for choosing Wain Homes and for sharing your feedback with us. Whatever youre looking for, were here to help. For more information see our Cookies page. I had recently enquired about purchasing a property on the Linley Grange site in Stalmine. So you know what above and beyond service you can expect from us. These will only be set if you accept. Hi Jo, thank you for taking the time to share your experience. Many thanks, Wain Homes. Severn Valley. to get the jobs finished in a timely manner. The site management is run exceptionally well, all snagging was promptly dealt with and the overall build was of very high quality. During office hours (Monday to Friday between 8.30am and 5pm) call us on: For out of hours (weekdays after 5pm, weekends or bank holidays) call our 24 hour Customer Care Helpline on: All emergency calls will be responded to within 12 hours. Me and my partner love our new home and Lewis the site manager was great in helping with our snags during the 2 week period. Because its a place where you want. Most roof problems are considered non-urgent unless they pose a danger to health and safety. Anyone can write a Trustpilot review. Hi Debra, thank you for sharing your thoughts. Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. We have been in our house since December and couldnt have hoped for a more supportive site team, Paul has been very helpful and proactive, the snags were all addressed and he always makes time to listen attentively. 2023 Trustpilot A/S. Excellent service from buying the house to moving in, felt well looked after by the team, especially Anita and Wayne. Constantly chasing as they never deliver on therr promises. If you spend so much on a product you expect to be given a good service from the very beginning and for everything to be explained fully with your question answered. We also use additional cookies to help us understand how you use the site and make improvements. 03 Mar 2023 @ 16:35. I would like to receive updates from Wain Homes on this development or others nearby. For more information see our Cookies page. But on my 4th try, I got through to Hannah, with whom I had spoken before, and she very calmly and professionally reassured me that it was all in hand, and in fact by the end of the call had sent me the information I needed (a certificate). Open with Google Maps. Wainhomes said its down to us. Its just got so much worse over the year. Get in touch in the way that suits you and well promptly answer your questions and queries. We wish you all the best in your new home. All the best, Wain Homes. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. Someone drilled a hole around 5cm in diameter in our cupboards (its hidden but still) they have put this down as wear and tear!? Hi Daz, we'll make sure your feedback is passed on to the team so thank you for taking the time to share your experience. Many thanks, Wain Homes team. Contact Us - Sales and Customer Service - Anwyl Homes Your Wain Home comes with a 10 year NHBC Buildmark warranty, the first 2 years of which are covered directly by Wain Homes. Wain homes have been fantastic with sorting out our few small snags we had and with updating us regarding the build. Region. We wish you all the best in your new home. The love the house, the quality of the build is of high quality and the finish too. Anyone can write a Trustpilot review. Any questions/concerns I had were dealt with straight away and the after care has been excellent. As a first time buyer I had no understanding of the process but the whole team, especially Jade, were absolutely faultless throughout and provided a brilliant service. Whatever youre looking for, were here to help. Phase two which will be much larger than phase one, with 100 new homes. And if you feel you want to put a formal complaint in writing, we have a clear procedure to ensure its dealt with the right way. Hi, thank you for choosing Wain Homes and for sharing your feedback with us. From reservation through to completion she has been happy to advise and keep us in the loop with the build and is very friendly and approachable. Dave and his team worked through our list and all the jobs were completed to a high standard. But the weeks settling into your new home are just as important. We use necessary cookies to make our site work. Kind regards, Wain Homes. We understand our South West customer care team are in touch with you regarding any outstanding issues. 7 weeks later absolutely nothings been done. North West Louis Hill The Source Partnership 0182 972 0789. It goes against our guidelines to offer incentives for reviews. We moved in before Christmas and has a few issues which they have sorted as soon as they possibly could. Call the National Grid on 0800 111 999. We are in the business of helping people by providing world-class services and innovative solutions that flow perfectly with all your needs and budget. We are Wain Homes, with teams in the North West, West Midlands, Severn Valley and the South West. These will only be set if you accept. Well make sure your feedback is passed on to the team. 15 Jul 2002 - 13 Jan 2009. Starting from just a two-person operation working from a small office in Southport, the business now employs a full complement of sales, support and administration staff. Great!Tiffany & Kwan. Ignorant and unhelpful - Been living in my property nearly 2 years now and been asking Wain homes to repair things and make things right, I've tried to email, speak to the site manager and call but nothing has been resolved. All the best, Wain Homes. Get in touch in the way that suits you and well promptly answer your questions and queries. Hi Mill Pollitt, thank you for choosing Wain Homes and for sharing your feedback with us, we will make sure this is passed onto the team at Heathfields. For more information see our Cookies page. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This article is converted from Wikipedia: Country house conversion to apartments. Thanks Shaun and Martin for all the support. Moving in day is a big day. Who Called Me | 7462998723 07462998723, UK +447462998723 Wain Homes Reviews | Read Customer Service Reviews of wainhomes.co.uk They've sent out the door company to reseal around the doors multiple times. Something's Wrong | Customer Support | Wain Homes So you know youll always be treated fairly by us at every stage of your purchase. Ashfords LLP > London > England | The Legal 500 law firm profiles All the best, Wain Homes social media team. Hi Sofiya, thank you for choosing Wain Homes and for sharing your feedback with us. And whatever your role, we welcome your ideas, opinions and insight. We absolutely love our new home and cannot wait to make new memories, thank you Sue & Phil Brookhouse. No one from wain homes has even tried to contact us and have tried also Cornwall housing many times as well and not even a phone call/ email . The purchase process ran smoothly, with everything explained to us fully by Cheryl who was based at Linley Grange and who conducted everything in a very professional manner. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. We also use additional cookies to help us understand how you use the site and make improvements. We have lived on a new built estate for almost 6 years and the road is still not finished. Avoid avoid avoid!Awful company and even more awful customer care team. All jobs assigned to him have now been completed without a need for further visits! After spending 1.5 hours discussing she advised the plot I was interested in wasnt on a build plan she had for houses starting to be built before Sept 2023 (I wanted to but before then) but she would keep me updated. Well make sure your feedback is passed on to the team. Our Construction Director will respond within 10 calendar days. Head Of Customer Care at Wain Homes (North West) Limited United Kingdom. Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. 13 Jan 2009 - 06 Jun 2017. Hi Olaide, thank you for choosing Wain Homes and for sharing your feedback with us. Contact our Customer Care Team in writing, either by email or letter, with the heading Stage One Complaint. 01625 544444 Hi Olaide, thank you for choosing Wain Homes and for sharing your feedback with us. Find out how we combat fake reviews. Thank you for taking the time to share your thoughts, we'll make sure your feedback is passed on to the team at Crown Point. We therefore reserve the right to delete abusive comments or block the accounts of followers who persistently post Customer Care issues on our channels. All the best, Wain Homes social media team. Miraculously, the following Monday the plot was released for sale. All the best, Wain Homes. Senior Customer Care Coordinator Wainhomes North West 3w Report this post Report Report. When drain water is causing a flood or overflowing internally or externally, or if the blockage is caused by a construction failure. Gloucestershire. All the best, Wain Homes social media team. We use necessary cookies to make our site work. I recently bought a home on the Crown Point development. All the best, Wain Homes social media team. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. These will only be set if you accept. Any questions/concerns I had were dealt with straight away and the after care has been excellent. We wish you all the best in your new home. We bought a house over 7 years ago on the Hillcrest /Miners View development in Up Holland and we are still waiting for the estate roads to be finished off. Our Sales Centres and show homes are open Thursday to Monday, 10am to 5pm on an appointment only basis. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. 30 June 2023, Last accounts made up to If you're in, we've got jobs in management, construction, sales, site management and at our head offices that could be right for you. Really disappointed. 5 stars for customer satisfaction 2022. " WEST Devon Borough Council is investigating a possible breach in the Section 106 agreement of a planning application for the development of 61 homes in North Tawton. We do everything we can to deal with our customers in a fair and responsible way. All the best, Wain Homes. You've accepted analytics cookies. You can do this by going to the profile, clicking the three dotted icon and selecting the report option, and then the Pretending to Be Someone option and then select A Friend . wainhomes customer care north west. Because youll be part of a team where we celebrate each others achievements. Our home was not built to specification (admitted in writing) causing months of leaks. to work. No one from wain homes has even tried to contact us and have tried also Cornwall housing many times as well and not even a phone call/ email . Date of experience: 15 February 2023 Reply from Wain Homes 17 Feb 2023 If weve fitted any kitchen appliances or waste disposal systems that break down, you should contact the manufacturer direct. Been a smooth ride with Wainhomes so far we started with Michael Davies who was very reassuring and friendly,quite responsive. . It has taken years . If the water is running into an electrical fitting, turn off the electricity supply at the consumer unit. It's ruined the skirting boards and the plasterboard. Get in touch in the way that suits you and well promptly answer your questions and queries. Read about their experiences and share your own! Thank you to all of the team, and especially Jodie who has helped us through the sales process. to get the jobs finished in a timely manner. Tell me more Everything's just right Quality assured Every detail is built with exceptional care and backed with a 10-year NHBC Buildmark warranty. Press Enquiry . This is just a sample of some of the issues. A faulty window or door lock compromises your security and safety, so we treat it as an emergency and aim to send a qualified tradesperson as soon as possible. Companies can ask for reviews via automatic invitations. Well make sure your feedback is passed on to the team at Waterside Meadows. wainhomes customer care north west - facecamplondon.com We have requested further details from you via Trustpilot so we can share your feedback with the regional team. This was reported to Sam at customercare who was always on hand to answer calls and respond to emails concerning the issue and if it had been resolved. Our Sales Centres and show homes are open Thursday to Monday, 10am to 5pm on an appointment only basis.
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