In contrast 0000004214 00000 n Services that are covered include hospital care, ambulatory care, prescription drugs, MH services, preventative medicine and dental care. The site is secure. Enrollment in either an employment-based or a residence-based health insurance plan is required. No, the large language model cannot deliver medical care. 0000001188 00000 n healthcare costs have made it impossible for low income families, that do not qualify for state xb```"VV+af`0ptO@'0:0`-`=0h 06i a$-ya}A$PaJc s1k _'w8W0`Ha1aEGGG+^t N@)'!d/I'z`E\>:IMH_}(v$!c% zCX) `h```t"4 :D`,\ ^Aa6C3&M eMc-'\8!L c. = Medicare part D, which is the prescription drug benefit also has a premium. Find out how to ethically balance patients interests with the interests of payers and health care institutions. Primary care is provided mainly at clinics, with some provided in hospital outpatient departments. Experienced executive adviser specializing in provider healthcare delivery, strategy, and operations. In this episode of Making the Rounds, learn about one resident's experience of not matching, offering insight on coping and how unmatched applicants can find a position. 0000001463 00000 n In this article we draw on our collective backgrounds in health financing, delivery, and innovation to offer a set of consensus-based policy recommendations focused on health care costs and. ; how are the patients financially impacted). 27 MHLW, Survey of Institutions and Establishments for Long-Term Care, 2016 (in Japanese), 2017. The citizen usually must wait for an appointment with their PCP, a referral coordinator will need to check insurance eligibility to determine if the specialty is covered by the plan, and if there are specific practitioners that the citizen needs to see. Western Governors University, Healthcare Financing The measures of healthcare cost containment that the government introduced in response to the increased financial pressure are described, with a particular focus on pharmaceuticals. Children have access through their parents employer benefits or what is administered by There are no deductibles, but SHIS enrollees pay coinsurance and copayments. Every prefecture has a Medical Safety Support Center for handling complaints and promoting safety. Specialized mental health clinics and hospitals exist, but services for depression, dementia, and other common conditions are also provided by primary care. The fee schedule includes financial incentives to improve clinical decision-making. 19 Japan Pharmaceutical Association, Annual Report of JPA (Tokyo: JPA, 2014), http://www.nichiyaku.or.jp/e/data/anuual_report2014e.pdf; accessed Sept. 3, 2016. provider. 16 Figures for medical schools are summarized by the author using the following sources in May 2018: METI, Trends in University Tuition Fees (undated), http://www.mext.go.jp/a_menu/koutou/shinkou/07021403/__icsFiles/afieldfile/2017/12/26/1399613_03.pdf; the Promotion and Mutual Aid Corporation for Private Schools of Japan, Profiles of Private Universities (database), http://up-j.shigaku.go.jp/; and selected university websites. The HOD speakers welcome comments for reports under development for the upcoming Interim and Annual Meetings. 0000008091 00000 n There is no A1. States has varied plans for medications with varied copays and formularies. (2017). Pharmacoeconomics. Cost containment is evidenced by price regulation for all services and all prescribed The national Cost-Containment Plan for Health Care, introduced in 2008 and revised every five years, is intended to control costs by promoting healthy behaviors, shortening hospital stays through care coordination and home care development, and promoting the efficient use of pharmaceuticals. Prefectures are in charge of the annual inspection of hospitals. Nevertheless, little is known about the relative strengths and weaknesses of self-regulation across countries, especially beyond Europe. 1998 Oct;13(4):255-62. doi: 10.2165/00002512-199813040-00001. Organizational Systems and Quality Leadership, Task 3, SAT1-0517/ Approximately two-thirds of medical students study at public medical schools, while the remaining one-third are enrolled at private schools. National government sets the SHIS fee schedule and gives subsidies to local governments (municipalities and prefectures), insurers, and providers. Editorials represent the opinions of the authors and JAMA and not those of . Retrieved from, Civilization and its Discontents (Sigmund Freud), Principles of Environmental Science (William P. Cunningham; Mary Ann Cunningham), Psychology (David G. Myers; C. Nathan DeWall), Business Law: Text and Cases (Kenneth W. Clarkson; Roger LeRoy Miller; Frank B. access to healthcare through cost containment and equity. While 6% of monthly household income was spent on health insurance in 2014, this . Most residents have private health insurance, but it is used primarily as a supplement to life insurance, providing additional income in case of illness. The SHIS consists of two types of mandatory insurance: Each of Japans 47 prefectures, or regions, has its own residence-based insurance plan, and there are more than 1,400 employment-based plans.3. HHS Vulnerability Disclosure, Help There is no consistency as to what the insurance will or will not cover regarding prescription drugs. employed, or retired are covered by the National Health Insurance program (NHI). By Ryozo Matsuda, College of Social Sciences, Ritsumeikan University. Physicians can dispense medications in clinic, or the patient can utilize a pharmacy. (October 1, 2008). Taxes provide roughly half of LTCI funding, with national taxes providing one-fourth of this funding and taxes in prefectures and municipalities providing another one-fourth. Schools are also mandated to implement, States has varied plans for medications with varied copays and formularies. More than 70% of population has private insurance providing cash benefits in case of sickness, as supplement to life insurance. Number of hospitals: just under 8,500. LF3SE"qw~bDs? Reorganize health care delivery aroundReorganize health care delivery around medical conditionsmedical conditions over theover the full cycle of care 4. Epub 2018 Feb 26. The PubMed wordmark and PubMed logo are registered trademarks of the U.S. Department of Health and Human Services (HHS). Contribution rates are capped. 2007 Sep;7(2-3):217-31. doi: 10.1007/s10754-007-9017-8. Payments for primary care are based on a complex national fee-for-service schedule, which includes financial incentives for coordinating the care of patients with chronic diseases (known as Continuous Care Fees) and for team-based ambulatory and home care. 0000003223 00000 n Doctor-patient relationships are highly impacted by the changing landscape of how health care is financed and delivered. This prevents overutilization of services and unnecessary medical care. Most large companies offer health insurance to their employees; however, the premiums can be expensive. The Japanese government's concentration on post-World War II economic expansion meant that the government only fully woke up to the financial implications of having a large elderly population when oil prices were raised in the 1970s, highlighting Japan's economic dependence on global markets. A high average of Americans has trouble paying their medical bills, and one quarter of adults in the United States have medical debt (The Commonwealth Fund, 2008). coverage. 0000001272 00000 n 1 CHE101 - Summary Chemistry: The Central Science, Chapter 15 Anxiety and Obsessive-Compulsive Disorders, ACCT 2301 Chapter 1 SB - Homework assignment, Answer KEY Build AN ATOM uywqyyewoiqy ieoyqi eywoiq yoie, Blue book mark k - Lecture notes Mark Klimek, Philippine Politics and Governance W1 _ Grade 11/12 Modules SY. In Japan there is no referral system to see a specialist and the benefit plan is determined Increasing Numbers of Adults Are Struggling to Pay Medical Bills Forty-one percent of working-age adults, or 72 million people, reported problems paying their medical bills or were paying off accrued medical debt during the past year, up from 34 percent or 58 million people in 2005. Pharmacy practice in Japan. Highly profitable categories usually see larger reductions. Regional and large-city governments are required to establish councils to promote integration of care and support for patients with 306 designated long-term diseases. National Library of Medicine ; accessed Aug. 20, 2014. Read the report to see how your state ranks. privately owned and operated, and patients are free, but not required to, to choose a primary 0000004451 00000 n However, the government encourages patients to choose their preferred doctors, and there are also patient disincentives for self-referral, including extra charges for initial consultations at large hospitals. The national government gives subsidies to local governments for these clinics. to large companies. by the government. Learn More. Low-income people do not pay more than JPY 35,400 (USD 354) a month. Total over six years: JPY 3.5 million (USD 35,000) at public schools; JPY 2045 million (USD 200,000450,000) at private schools. Competition is limited because the government ensures that all citizens have access to healthcare through cost containment and equity. The elderly in Japan increased to 26.7% of the population in 2015, and Japan is classified as a super-aged society. Benefits include hospital, primary, specialty, and mental health care, as well as prescription drugs. http://www.ipss.go.jp/s-info/e/ssj2014/index.asp, http://www.jpma.or.jp/english/parj/pdf/2015.pdf, http://www.jili.or.jp/research/report/pdf/FY2013_Survey_on_Life_Protection_(Quick_Report_Version).pdf, http://www.mext.go.jp/a_menu/koutou/shinkou/07021403/__icsFiles/afieldfile/2017/12/26/1399613_03.pdf, http://www.nichiyaku.or.jp/e/data/anuual_report2014e.pdf, http://www.mhlw.go.jp/file/06-Seisakujouhou-10900000-Kenkoukyoku/0000047330.pdf, http://www.mlit.go.jp/common/001083368.pdf, employment-based plans, which cover about 59 percent of the population. Separate public social assistance program for low-income people. After that, a referral is sent to the insurance for approval or denial of services. In Japan the government regulates the Statutory Health Insurance System (SHIS). All costs for beneficiaries of the Public Social Assistance Program are paid from local and national tax revenue.26. Safety nets: In the SHIS, catastrophic coverage stipulates a monthly out-of-pocket threshold, which varies according to enrollee age and income. 33 Committee on Health Insurance and Committee on Health Care of the Social Security Council, Principles for the 2018 Revision of the Fee Schedule (CHI and CHC, 2015) (in Japanese). The author would like to acknowledge David Squires as a contributing author to earlier versions of this profile. Bookshelf It also opened several public and private revenue sources for job investments that resulted in creating 14 million jobs in the United States within 5 years. The 2018 revision of the SHIS fee schedule ensures that physicians in this program receive a generous additional initial fee for their first consultation with a new patient.31. 4.1 Overview of Japan's Healthcare Delivery System; 4.2 Classification of Medical Facilities and Hospital Beds in Japan; . Find an overview of AMA efforts and initiatives to help improv GME. Shorter hospital stays, active care coordination, in home care, and ensuring safe use of pharmaceuticals are all ways that Japan keeps healthcare costs down. Health insurance is mandatory for all citizens in Japan so there would be no issue of a. preexisting condition if you have been covered your whole life. In 2014, the average clinic had 6.8 full-time-equivalent workers, including 1.3 physicians, 2.0 nurses, and 1.8 clerks.18 Nurses and other staff are usually salaried employees. Toward the realization of a better aged society: messages from gerontology and geriatrics. For example, if a physician prescribes more than six drugs to a patient on a regular basis, the physician receives a reduced fee for writing the prescription. Select preventive services, including some screenings and health education, are covered by SHIS plans, while cancer screenings are delivered by municipalities. A2B. If the request is denied completely by insurance, it can usually be appealed. 20 MHWL, Basic Survey on Wage Structure (2017), 2018. Determine the requirements to get a referral to see a specialist in the two healthcare systems.c. drugs in Japan. approved price throughout the entire country (The Commonwealth Fund, 2020). This ensures that copays will not rise see. coverage offered by their employers or the Social Health Insurance (SHI) if employed in medium Optometry services provided by nonphysicians also are not covered. Those working at public hospitals can work at other health care institutions and privately with the approval of their employers; however, even in such cases, they usually provide services covered by the SHIS. Japans. Read the House of Delegates (HOD) speakers' updates for the 2023 Annual HOD Annual Meeting. Discuss coverage for preexisting conditions in the two healthcare systems.3. Coverage for Preexisting Conditions AMA members get discounts on prep courses and practice questions. Reduced cost-sharing for young children, low-income older adults, those with specific chronic conditions, mental illness, and disabilities. Geriatr Gerontol Int. This new feature enables different reading modes for our document viewer.By default we've enabled the "Distraction-Free" mode, but you can change it back to "Regular", using this dropdown. specialty is covered by the plan, and if there are specific practitioners that the citizen needs to Other safety nets for SHIS enrollees include the following: Low-income people in the Public Social Assistance Program do not incur any user charges.15. In Japan a citizen cannot be denied access to healthcare because of a preexisting condition. 14 The rule for deduction explained here is applied for contracts after 2012. Find out more about financing ethics on the AMA. Commonwealth Fund, 2020). Building on AMA policy for augmented intelligence, the AMA consulted with key AI stakeholder groups to elicit their thoughts on the intersection of AI and health care. In contrast the United. Residents also pay user charges for preventive services, such as cancer screenings, delivered by municipalities. 26 NIPSSR, Social Security in Japan, 2014. The citizens that are employed in a small business, unemployed, self-employed, or retired are covered by the National Health Insurance program (NHI). The national government sets the fee schedule. an appointment is made, however, it could possibly take weeks to get in for said appointment. In Tokyo, the maximum monthly salary contribution in 2018 was JPY 137,000 (USD 1,370) and the maximum contribution taken from bonuses was JPY 5,730,000 (USD 57,300).8,9,10 These contributions are tax-deductible, and vary between types of insurance funds and prefectures. Employers and employees split their contributions evenly. In Japan there is no referral system to see a specialist and the benefit plan is determined by the government. H?k0w}!$R( P:.:B? Price revisions for pharmaceuticals and medical devices are determined based on a market survey of actual current prices (which are usually less than the listed prices). 0000002123 00000 n Posted: April 28th, 2017Explain two financial implications for the patient with regard to the healthcare delivery differences between the two countries. 2018 Mar 18;12(1):7-11. doi: 10.5582/bst.2017.01271. A smaller proportion are owned by local governments, public agencies, and not-for-profit organizations. This site needs JavaScript to work properly. By continuing on our website, you agree to our use of the cookie for statistical and personalization purpose. 13 See Japan Institute of Life Insurance, FY2013 Survey on Life Protection, FY2013 Survey on Life Protection (Quick Report Version) (Tokyo: JILI, 2013), http://www.jili.or.jp/research/report/pdf/FY2013_Survey_on_Life_Protection_(Quick_Report_Version).pdf); Life Insurance Association of Japan, Life Insurance Fact Book 2015 (Tokyo: LIAJ, 2015), https://www.seiho.or.jp/english/statistics/trend/pdf/2015.pdf; and LIAJ, Life Insurance Fact Book 2018 (Tokyo: LIAJ, 2018), https://www.seiho.or.jp/english/statistics/trend/pdf/2018.pdf. Competition is limited because the government ensures that all citizens have In addition, the national government has been promoting the idea of selecting preferred physicians. Find information about the summary of panel actions, a document prepared after each meeting of the CPT editorial panel. (June 5, 2020). finance implications for healthcare delivery in japan finance implications for healthcare delivery in japan Musical Basketball Game , Barilla Whole Grain Rotini Nutrition , Paris Las Vegas Discount Codes , Koopa Troopa Costume Toddler , Fried Chicken Coupons , Fnaf Animatronics Security Breach , Kennesaw Parking Portal , Lebron James 2019 . There are some government programs such as Medicare, Medicaid, 3 (2008): 2530. trailer Testimony-rising health care costs: implications for health and financial security of U.S. families. Recent measures include subsidies for local governments in those areas to establish and maintain health facilities and develop student-loan forgiveness programs for medical professionals who work in their jurisprudence. 5 Regulatory Information Task Force, Japan Pharmaceutical Manufacturers Association, Pharmaceutical Administration and Regulations in Japan (2015), http://www.jpma.or.jp/english/parj/pdf/2015.pdf; accessed Oct. 8, 2016. 1 Figures are calculated by the author using figures published in the Ministry of Health, Labour and Welfare (MHWL)s 2017 Key Statistics in Health Care. Items selected must be important in health care and there must be a need for the drug in clinical practice (Nakagawa, Kume 2017). Android, The best in medicine, delivered to your mailbox. Primary care: Historically, there has been no institutional or financial distinction between primary care and specialty care in Japan. Unauthorized use of these marks is strictly prohibited. 17 MHLS, 2017, Annual Health, Labour and Welfare Report 2017 (provisional English translated edition), https://www.mhlw.go.jp/english/wp/wp-hw11/dl/02e.pdf; accessed July 15, 2018. Think of the AMA as your ally while preparing for the USMLE and COMLEX-USA. The AMA Code of Medical Ethics offers time-tested, principled advice. Japan's healthcare policy for the elderly through the concepts of self-help (Ji-jo), mutual aid (Go-jo), social solidarity care (Kyo-jo), and governmental care (Ko-jo). Health disparities between regions are regularly reported by the national government; disparities between socioeconomic groups and in health care access have been occasionally measured and reported by researchers. The .gov means its official. Citizens age 40 and over pay income-related contributions in addition to SHIS contributions. The organization and financing of end-stage renal disease treatment in Japan. 167 23 coverage and unable to pay for any medical issue that may arise. Most of these measures are implemented by prefectures.17. Durable medical equipment prescribed by physicians (such as oxygen therapy equipment) is covered by SHIS plans. There are more than 4,000 community comprehensive support centers that coordinate services, particularly for those with long-term conditions.30 Funded by LTCI, they employ care managers, social workers, and long-term care support specialists. This new feature enables different reading modes for our document viewer. Most acute care hospitals receive case-based (diagnosis-procedure combination) payments; FFS for remainder. The government also provides subsidies to leading providers in the community to facilitate care coordination. While The King's Fund has reported extensively on the size of the financial issues facing the health service, this will be our first piece of in-depth research examining what this means for patients. Finance Implications for Healthcare Delivery Health care facilities by the insurance companies and the government vary according to the citizen and the situation in America ranging from basic over-the-counter medications to complicated surgeries. %%EOF Cost-sharing and out-of-pocket spending: In 2015, out-of-pocket payments accounted for 14 percent of current health expenditures. Most psychiatric beds are in private hospitals owned by medical corporations. Public reporting on the performance of hospitals and nursing homes is not obligatory, but the Ministry of Health, Labor and Welfare organizes and financially promotes a voluntary benchmarking project in which hospitals report quality indicators on their websites. !$^-2p)MB/Tpx$0~d2kXP?Oly[eLh/7qp P?1cJ3x}aFZc&To,Z|ez9@Dt7f?8RFT8?~@E0l8\|`?b61qS7G`mbJBzr@iD^tF yw Access is even With this, premiums continue to rise, and some employers have decided to drop coverage due to this increase. National healthcare spending in the U.S. and Japan: national economic policy and implications for neurosurgery. Healthy lifestyle choices are actively promoted to keep costs down, as well. Careers. Download AMA Connect app for A high average of Americans has trouble paying their medical bills, and coverage is dependent of the specific formulary that your insurance plans have agreed upon with Episode-based payments involving both inpatient and outpatient care are not used. Co-payments can range anywhere from 10% to 30% based on income with young children and the elderly having the lowest copayment (The Commonwealth Fund, 2020). Even if you are a healthy young person, insurance is still going to cost you the same as an unhealthy person who earns the same amount as you. endstream endobj 179 0 obj<> endobj 180 0 obj<> endobj 181 0 obj<>stream Home help services are covered by LTCI. In this paper I will be comparing the overall healthcare systems between the United States and that of Great Britain. In Japan a citizen cannot be The patient can see any provider of their choosing related to specialty care, PT MH services, home care services and dental care. Officials and members gather to elect officers and address policy at the 2023 AMA Annual Meeting being held in Chicago, June 9-14, 2023. Drug prices can be revised downward for new drugs selling in greater volume than expected and for brand-name drugs when generic equivalents hit the market. As of 2016, 26 percent of hospitals were accredited by the Japan Council for Quality Health Care, a nonprofit organization.28 The names of hospitals that fail the accreditation process are not disclosed. 22 The figure is calculated from statistics of the MHLW, 2016 Survey of Medical Institutions, 2016. 12 Japan Institute of Life Insurance, Survey on Life Protection, FY 2016. Cross), Biological Science (Freeman Scott; Quillin Kim; Allison Lizabeth), Give Me Liberty! 2012 May;31(5):1049-56. doi: 10.1377/hlthaff.2011.1037. A co-payment may apply. (August 2007). If the request is denied completely by insurance, it can usually be appealed. Currently, there is no pooled funding between the SHIS and LTCI. 23 Matsuda, Public/Private Health Care Delivery in Japan.. Referral to See a Specialist Neurol Med Chir (Tokyo). Under the Medical Care Law, these councils must have members representing patients. Medicare does cover some preventative healthcare but does not cover long term or custodial care.. In this article, we introduce the financial aspects of the medical care and welfare services policy for the elderly in Japan. endstream endobj 183 0 obj<>stream Reduced coinsurance rates apply to patients with one of the 306 designated long-term diseases if they use designated health care providers. International healthcare system profiles Japan. In addition to premiums, citizens pay 30 percent coinsurance for most services, and some copayments. 29 MHLW, A Basic Direction for Comprehensive Implementation of National Health Promotion (Ministerial Notification no. 15 R. Matsuda, Public/Private Health Care Delivery in Japan: and Some Gaps in Universal Coverage, Global Social Welfare, 2016 3: 20112. Share of Veru Inc. (VERU) plunged 31.0% toward a 2 1/2-year low in premarket Friday, after the U.S. Food and Drug Administration turned down the biopharmaceutical company's request for Emergency . The employment status of specialists at clinics is similar to that of primary care physicians. Structural, process, and outcome indicators are identified, as well as strategies for effective and high-quality delivery. Generally no gatekeeping, but extra charges for unreferred care at large hospitals and academic centers. https://www.commonwealthfund.org/sites/default/files/documents/___media_files_public ations_fund_report_2017_may_mossialos_intl_profiles_v5.pdf, https://www.loc.gov/law/help/child-rights/japan.php#:~:text=Almost%20all%20children %20in%20Japan,an%20allowance%20from%20the%20government.&text=The %20government%20provides%20this%20mandatory%20education%20free%20of %20charge Library of Congress Law. In addition, local governments subsidize medical checkups for pregnant women. Role of government: The national and local governments are required by law to ensure a system that efficiently provides good-quality medical care. Over a decade working with leading academic and non-academic integrated payer-provider health . An endocrinologist shares necessary steps to take to protect your kidneys. 9 Japan External Trade Organization, Investing in Japan, 2018, https://www.jetro.go.jp/en/invest/setting_up/section4/page9.html; accessed July 23, 2018. PMC In the United States citizens spend twice as much on out of pocket medical expenses than other industrialized nations (The Commonwealth Fund, 2008). sharing sensitive information, make sure youre on a federal In addition, expenditures for copayments, balance billing, and over-the-counter drugs are allowable as tax deductions. A portion of long-term care expenses can be deducted from taxable income. 28 Japan Council for Quality Health Care, Hospital Accreditation Data Book FY2016 (JCQHC, 2018) (in Japanese), https://www.jq-hyouka.jcqhc.or.jp/wp-content/uploads/2018/03/20180228-1_databook_for_web2.pdf; accessed July 17, 2018. Approved providers are allowed to reduce coinsurance for low-income people through the Free/Lower Medical Care Program. Retrieved from, https://www.commonwealthfund.org/international-health-policy-center/countries/japan The Commonwealth Fund. In the early years of the next century, the Japanese population may well become the oldest in the world. because the country strives to have proper utilization of services to contain unnecessary 0000005447 00000 n Kidney disease can be prevented, and even reversed in its early stages. The strategy sets two objectives: the reduction of disparities in healthy life expectancies between prefectures and an increase in the number of local governments organizing activities to reduce health disparities.29. This trickledown effect causes many citizens in the United States to be without healthcare coverage and unable to pay for any medical issue that may arise. hospital stays, active care coordination, in home care, and ensuring safe use of pharmaceuticals <<1bdbb2bac862704c88b7a14089a90086>]>> companies, and not for profit groups that can help citizens get their medications (The }caZ3h{wO $xyPIB@"B!sJ"| wQW*6~ Low income families may qualify for Medicaid benefits through their individual states (The Commonwealth Fund, 2020). 31 The Cabinet, Growth Strategy 2017, 2017 (in Japanese); a summary of the document in English is available at http://www.kantei.go.jp/jp/singi/keizaisaisei/pdf/miraitousi2017_summary.pdf. 99meWRQ4C ,gfWtCJ$tJc4XJ)84k*L=+8Uko`$mU7+MX,S`%FD08IP)p%%EE5&5g-M6`h?QiC=w;lPeS.=1c %^aS;~~,QUTK!Ox 52O` :0?L?E2.Wt`m:2H/au"KHC400\*i}JpZ2YN;sVk<8*Q\;=k~&SGj]7:Ws&MXlc"SW'I{peeN YE In Japan all employees and their dependents under age 75 are required to enroll in coverage offered by their employers or the Social Health Insurance (SHI) if employed in medium to large companies. Implications for Cost Savings on Healthcare in Japan Gabriel Symonds, MB BS This paper is an expanded version of a talk I gave at the International Forum on Quality and Safety in Healthcare, Japan 2014. Download the latest guides and resources for telehealth services. There is an additional copayment for bed and board in institutional care, but it is waived or reduced for low-income individuals. Economic evaluation is essential in healthcare for the elderly. In the United States we have private healthcare which each individual person has to pay for, one way or another. The patient can see any provider of their choosing related to specialty care, The In Japan, all-payer rate setting under tight government control has proved to be an effective approach to containing costs. In some regions and metropolitan areas, fire and emergency departments organize telephone emergency consultation with nurses and trained staff, supported by physicians.21.