viagogo refund australia

$287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Viagogo will keep saying they already paid you but they will never show you the proof of payment. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. 1.2 Ticketing Exchange. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. it is a scam. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Third, watch out for drip pricing. THEY ARE SCAMMER! The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Such notice shall be deemed given one business day after the email is sent. 3. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. We will also add sales or value added tax on our fees as applicable. This website is using a security service to protect itself from online attacks. The switcheroo could mean a currency conversion fee from your bank. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. The action you just performed triggered the security solution. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Piggyback tickets may not be sold in the same listing. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. During this time, the Site will be temporarily unavailable. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. the price it is sold for on the primary market). 2.9 Seller's Confirmation Obligation. You are on a Viagogo website. Additional information can be found in our FAQs and on the ticket details pages. If you fancy a viagogo event roulette then use this company. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. Spain, the UK and Australia. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Tickets may be substituted with comparable or better seat locations without the Buyers approval. 1. Can I pick up my tickets instead of having them shipped? In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Your rating will help us improve the website. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. 6.7 Third Party Information. Join millions of happy customers that have attended their favourite events, thanks to viagogo. They often process refunds if requested. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. 7.3 Additional Policies. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Save. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. And I had to chase for my tickets. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Click to reveal your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Welcome to viagogo's online ticket exchange (the "Site"). FILE A DISPUTE WITH YOUR BANK. The company has been the target of customer complaints, industry backlash and court action overseas. Otherwise, avoid!!! 6.11 Permitted use. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. Viagogo does not pay sellers unt. 2.6 Making an Offer. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. 2.16 Season Cards. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Service 196 Value 191 Shipping 166 Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. (Subclass 870) Sponsored Parent (Temporary) visa. Invalid tickets are defined as anything where buyers are refused entry. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. CHOICE supports the First Nations people's Uluru Statement from the Heart. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 4. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. My event is cancelled or postponed - What do I do? Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. the sponsorship or nomination was not successful. She was told that up to 200 people had also been turned away due to fake tickets. You can email the site owner to let them know you were blocked. 6.3 Allocation of Risk. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . To be eligible for a VAC refund your application needs to have been finalised. Send the completed form to the office processing your application. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. First, don't use Viagogo. 6.6 No Agency. Ultimately there are two questions to be answered . 2.5 Tax on Seller Proceeds. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. This could be a tough call for many internet shoppers. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. Stay away from them!!!! [It was like getting] blood from a stone.". In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 198.54.123.248 The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Unfortunately, postmarked entries after June 5 will not be accepted. Viagogo pays search engines like Google to appear at the top of search results for major events. Viagogo has the right to deny your request for a refund. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Further information can be found at Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 6.4 Release. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. To post a ticket for sale on viagogo You must first register with the Site. Viagogo ranks 177th among Tickets sites. This includes reports four tickets to . 2.18 Merchant Description. The caretaker period for the NSW Election commenced on 3 March 2023. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. PLEASE REPORT THEM TO PREVENT MORE VICTIM! viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. 1.3 viagogo Guarantee. These tickets are listed in TWD [Taiwanese dollars]. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You may find other users information to be offensive, harmful, inaccurate, or deceptive. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. However, Moody's Investors Service reported yesterday that Baker's . Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. 5.2 Violations, Termination and Suspension. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. It has been fined in Italy and . The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. 6.8 All Sales are Final. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. ASK FOR A REFUND FROM THE RESELLER. arrow_forward. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. We take no responsibility for such issues. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. 2. 3.3 Laws and Regulations. Dec-23-2017 03:49 PM. This does not prevent us from varying these terms without reference to them. By using our Site, You agree to accept this Agreement. -Explore the world's largest selection of events. There are limited situations where refunds can be granted. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know.